{"id":78,"date":"2022-05-25T03:04:03","date_gmt":"2022-05-25T03:04:03","guid":{"rendered":"https:\/\/www.easyfix.how\/?p=78"},"modified":"2024-02-17T10:32:58","modified_gmt":"2024-02-17T10:32:58","slug":"eufy-homebase-stuck-at-red-light","status":"publish","type":"post","link":"https:\/\/www.easyfix.how\/eufy-homebase-stuck-at-red-light\/","title":{"rendered":"Eufy HomeBase Stuck at Red Light? Here&#8217;s How to FIX it!"},"content":{"rendered":"\n<p>When your Eufy HomeBase is stuck on red light, it means it&#8217;s unable to connect to the network. Here\u2019s how to fix it!<\/p>\n\n\n\n<p>It is very frustrating when you are not able to configure and use your Eufy HomeBase because it is unable to connect to the network.<\/p>\n\n\n\n<p>This issue normally occurs when you try to configure your brand new HomeBase, but can also occur on your already configured HomeBase after power outage.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"731\" height=\"417\" src=\"https:\/\/www.easyfix.how\/wp-content\/uploads\/2022\/05\/red-light-eufy-home-base.png\" alt=\"\" class=\"wp-image-355\" srcset=\"https:\/\/www.easyfix.how\/wp-content\/uploads\/2022\/05\/red-light-eufy-home-base.png 731w, https:\/\/www.easyfix.how\/wp-content\/uploads\/2022\/05\/red-light-eufy-home-base-300x171.png 300w\" sizes=\"(max-width: 731px) 100vw, 731px\" \/><\/figure><\/div>\n\n<div class=\"gb-container gb-container-667aac18\">\n\n<div class=\"gb-headline gb-headline-2f91b4c5 gb-headline-text\"><strong>HomeBase LED Indicator Light Meanings<\/strong><\/div>\n\n\n\n<p>Eufy HomeBase and HomeBase 2 have LED indicator lights to display their status.<\/p>\n\n\n\n<p>So, before you troubleshoot any problem on Eufy HomeBase, it&#8217;s important to understand the meaning of each indicator light:<\/p>\n\n\n\n<p>Just after you turn ON your HomeBase for the first time, if everything is OK, it should be <strong>blinking red<\/strong> which means it is ready for setup.<\/p>\n\n\n\n<p><strong>If it is stuck on solid red<\/strong>, it means there was a <strong>problem connecting to the network.<\/strong><\/p>\n\n\n\n<p><strong>If it is blinking blue<\/strong>, it means that <strong>HomeBase is successfully connected to the network but setup is pending<\/strong>.<\/p>\n\n\n\n<p><strong>When it is constant blue,<\/strong> it means you have <strong>successfully setup your HomeBase<\/strong>.<\/p>\n\n\n\n<p><strong>When the LED indicator on your HomeBase is blinking blue and red alternatively<\/strong>, it means it is <strong>upgrading the firmware.<\/strong><\/p>\n\n<\/div>\n\n<div class=\"gb-container gb-container-b033b990\">\n\n<div class=\"gb-headline gb-headline-c63d49a1 gb-headline-text\"><strong>Quick Answer<\/strong><\/div>\n\n\n\n<p>To troubleshoot your Eufy HomeBase stuck on red light, first check the ethernet cable and make sure it is properly connected, and internet is also working. <\/p>\n\n\n\n<p>If both the cable and internet are working, you must reset your HomeBase and then try connecting to network again.<\/p>\n\n<\/div>\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_62 counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title\">In this Guide:<\/div>\n<label for=\"ez-toc-cssicon-toggle-item-66083575714a7\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-66083575714a7\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.easyfix.how\/eufy-homebase-stuck-at-red-light\/#1_Check_the_Ethernet_Cable\" title=\"1. Check the Ethernet Cable\">1. Check the Ethernet Cable<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.easyfix.how\/eufy-homebase-stuck-at-red-light\/#2_Check_your_Internet\" title=\"2. Check your Internet\">2. Check your Internet<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.easyfix.how\/eufy-homebase-stuck-at-red-light\/#3_Restart_or_Reset_your_HomeBase\" title=\"3. Restart or Reset your HomeBase\">3. Restart or Reset your HomeBase<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.easyfix.how\/eufy-homebase-stuck-at-red-light\/#Last_Step\" title=\"Last Step!\">Last Step!<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Check_the_Ethernet_Cable\"><\/span>1. Check the Ethernet Cable<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>For configuring HomeBase for the first time, you require an ethernet connection, and later can connect it to WiFi. <strong>Make sure that the Ethernet cable is connected firmly to HomeBase and to the router. <\/strong><\/p>\n\n\n\n<p>There is an LED indicator near the Ethernet port on the back of HomeBase. This led indicator will light up when the Ethernet connection is established.<\/p>\n\n\n\n<p>If after connecting the Ethernet cable to HomeBase, its indicator light does not turns on, replace the cable, and try again. Also try different ethernet port on your router.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Check_your_Internet\"><\/span>2. Check your Internet<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>If there is an internet connectivity issue with your network, your HomeBase won\u2019t get into connection mode.<\/strong><\/p>\n\n\n\n<p>To confirm that your internet connection is OK, check it on any other device. If it is not working there, then the problem lies with your internet, and you need to contact your ISP to troubleshoot it<mark class=\"annotation-text annotation-text-yoast\" id=\"annotation-text-dd81866e-6183-4143-b8dd-793f631eb64d\"><\/mark>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Restart_or_Reset_your_HomeBase\"><\/span>3. Restart or Reset your HomeBase<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If there is no issue with your ethernet cable and internet, and you are still having trouble connecting and configuring your Eufy HomeBase, it&#8217;s time to restart or reset it.<\/p>\n\n\n\n<p class=\"has-text-color\" style=\"color:#911d1d;font-size:25px\"><strong>Steps to Restart Eufy HomeBase<\/strong><\/p>\n\n\n\n<p>Unplug the <strong>Ethernet<\/strong> and <strong>Power cables<\/strong> from your HomeBase. <\/p>\n\n\n\n<p>Press and hold the \u201c<strong>Sync<\/strong>\u201d button on your Homebase for about <strong>15-17 seconds<\/strong> to drain the residual charge.  <\/p>\n\n\n\n<p>After 30 minutes, plug the <strong>ethernet cable first<\/strong> and then the <strong>power cable<\/strong> and turn it On.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"731\" height=\"417\" src=\"https:\/\/www.easyfix.how\/wp-content\/uploads\/2022\/05\/eufy-homebase-sync-button.png\" alt=\"\" class=\"wp-image-357\" srcset=\"https:\/\/www.easyfix.how\/wp-content\/uploads\/2022\/05\/eufy-homebase-sync-button.png 731w, https:\/\/www.easyfix.how\/wp-content\/uploads\/2022\/05\/eufy-homebase-sync-button-300x171.png 300w\" sizes=\"(max-width: 731px) 100vw, 731px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-color\" style=\"color:#911d1d;font-size:25px\"><strong>Steps to Reset Eufy HomeBase<\/strong><\/p>\n\n\n\n<p>Insert paper clip into the cycle button hole and keep it pressed until you hear &#8220;<strong>HomeBase is resetting<\/strong>&#8220;.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"731\" height=\"417\" src=\"https:\/\/www.easyfix.how\/wp-content\/uploads\/2022\/05\/reset-eufy-homebase-2.png\" alt=\"Steps to Reset Eufy HomeBase 2\" class=\"wp-image-356\" srcset=\"https:\/\/www.easyfix.how\/wp-content\/uploads\/2022\/05\/reset-eufy-homebase-2.png 731w, https:\/\/www.easyfix.how\/wp-content\/uploads\/2022\/05\/reset-eufy-homebase-2-300x171.png 300w\" sizes=\"(max-width: 731px) 100vw, 731px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Last_Step\"><\/span>Last Step!<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>When there is connection issue due to either the ethernet cable or the internet, your Eufy HomeBase 1\/2 would remain stuck at constant red light and will not move to blue.<\/p>\n\n\n\n<p>After following the troubleshooting steps above, once your HomeBase is successfully configured, you can add your Eufy security cameras and use them with <a href=\"https:\/\/www.easyfix.how\/eufy-camera-not-working-in-homekit\/\">HomeKit<\/a>.<\/p>\n\n\n\n<p>If you are still experiencing connection problem on your HomeBase, it&#8217;s best to contact <a href=\"https:\/\/support.eufylife.com\/s\/\" target=\"_blank\" rel=\"noreferrer noopener\">Eufy support<\/a> and have them examine your device.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When your Eufy HomeBase is stuck on red light, it means it&#8217;s unable to connect to the network. Here\u2019s how to fix it!<\/p>\n","protected":false},"author":2,"featured_media":93,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[30],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Eufy HomeBase Stuck at Red Light? Here&#039;s How to FIX it! : Easy Fix How<\/title>\n<meta name=\"description\" content=\"When your Eufy HomeBase is stuck on red light, it means it&#039;s unable to connect to the network. 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